Have questions? We’ve got answers! Browse through our most commonly asked questions below to find quick solutions and helpful information. If you can’t find what you’re looking for, don’t hesitate to contact our support team.
RESERVATION PROCESS
How can I book a trip
Booking your tour is super easy!
Just fill out the contact form and let us know:
- How many people
- When you’d like to travel
- What kind of tour you’re interested in (guaranteed departure, mini adventure, or tailored tour)
From there… we’ll take care of everything!
Our team will get back to you in no time 🚀
How can i talk with a person?
Want to speak directly with one of our travel experts? We’d love to hear from you!
Just drop us an email and set up a Google Meet call at a time that works best for you — we’ll be there, ready to turn your travel dreams into reality!
I have already booked, what now?
Excited about the itinerary our travel expert shared but not sure how to confirm? It’s easy!
Just reply to our email, pay the 30% deposit to secure your spot, and send us the passports of all participants.
When the time comes to settle the balance, we’ll send you a friendly reminder along with your personalized travel kit — packed with all the essential info and useful contacts to make your journey smooth and unforgettable!
PAYMENT AND INFO
Can I pay by card, or do I need to bring a suitcase full of cash?
Once you’ve paid for your tour, the big stuff is taken care of. That said, you’ll still want to have a bit of cash on hand for things like meals that aren’t included, a few souvenirs, or tips for your awesome guides (if you feel like it!).
Money Exchange
The local currency is the Jordanian Dinar (JOD), and it’s got a fixed rate with the US Dollar — which makes exchanging money super straightforward and usually quite cheap. You can swap cash right at the airport, in Amman, in most big cities, and sometimes even at your hotel.
ATMs
Depending on your bank, you might also be able to grab some cash from ATMs in Amman or other large cities. Just a heads-up: places like Wadi Rum, the Dead Sea, or inside Petra don’t have many ATMs or exchange spots — so it’s best to plan ahead!
Cash or Card
Big shops usually take Visa or MasterCard, no problem. But for smaller places, cozy local restaurants, or tipping your guide, cash is king — so keep some on you just in case!
What’s the Deal with Tipping?
reat question — and we’ve got you covered! While tipping isn’t mandatory, it’s definitely a big part of the culture here and a great way to show appreciation to the amazing people working hard behind the scenes to make your trip unforgettable.
Here’s a handy guide to help you know who to tip and how much. Don’t stress too much about exact amounts — these are just suggestions to keep things easy!
Tipping Guidelines
We generally recommend going with whichever is higher: the per person tip or the total group minimum.
Driver
$3+ per person | Group minimum: $15/day
Hotel Staff
$2+ (Think housekeeping or porters — they really appreciate it!)
Restaurants
$1+ or about 10% of the bill if service isn’t already included
Tour Guide
$5+ per person | Group minimum: $25/day
Local Guide (for specific visits or hikes)
$3+ per person | Group minimum: $15/day
When do I need to pay the rest of the amount?
Once you’ve made your 30% deposit, your spot is officially saved! 🎉
The remaining balance will be due 45 days before your arrival — giving you plenty of time to get excited and pack your bags.
Need to cancel for any reason? No worries — just make sure to check out our Cancellation Policy section for all the details. We’ve got it all laid out for you!
LUGGAGE
What happens to my luggage if I join an adventure tour?
No need to haul your suitcase on your back — we’ve got it all sorted!
On multi-day adventures, including cycling and horse riding tours, your luggage will be transported for you to your overnight accommodation each night. Whether you’re pedaling through scenic trails or trotting along desert paths, your suitcase will be enjoying the ride in a support vehicle — car, van, or bus, depending on the group size.
Pro tip: Keep a small backpack or day bag with your must-haves — think water, sunscreen, snacks, your phone, and anything else you’ll want close while cycling or riding.
Pro tip: Keep a small backpack or day bag with your must-haves — think water, sunscreen, snacks, your phone, and anything else you’ll want close while cycling or riding.
What about sightseeing days?
On days packed with sightseeing, if you’re changing hotels, your bags will come along for the ride in the vehicle.
If you’re staying in the same place, your luggage can stay safe and sound at the hotel while you go out exploring.
What Should I Pack for Jordan?
Getting ready for your Jordan adventure? Here’s the quick lowdown on what to bring to stay comfy and ready for action!
Shoes: Comfy trekking shoes are a must — think Petra trails and desert hikes. Your feet will thank you!
Sun stuff: Don’t forget sunscreen, a cool hat, and sunglasses. The Jordan sun is no joke!
Layers: Days can be hot, nights chilly. Pack a light jacket or long sleeves to stay comfy.
Extras: Bring a reusable water bottle, a small daypack for your essentials, swimwear for the Dead Sea, and a scarf for sun or temple visits.
Pack smart, travel light, and get ready to explore like a boss! Need tips? Just ask us!
What Should I Wear in Jordan?
When in Jordan, it’s all about being comfy and respectful! For the ladies, steer clear of super short shorts or anything too revealing — think light pants or long skirts and tops that cover your shoulders. Guys, stick to comfy pants and breathable tees.
The weather can be hot by day and cool at night, so layering is your best friend. And don’t forget a scarf — it’s perfect for popping into mosques or just keeping the sun off your face.
Easy, breezy, and respectful — you’ve got this!
GENERAL INFORMATIONS
Any Restrictions on Smartphones? Does Data Roaming Work?
Good news — data roaming works in Jordan! But heads up: VOIP calls (like WhatsApp, Skype, or FaceTime) are usually blocked or limited, so don’t be surprised if your WhatsApp calls don’t go through smoothly.
The main local players are Zain and Orange, and both offer great prepaid SIM cards with solid data plans. You can grab one right at the airport — super easy and affordable to stay connected.
If you want to call, it’s best to stick with regular calls or SMS, or try messaging apps that don’t rely on VOIP.
Stay connected, but be ready to switch it up a bit!
Got Dietary Needs? No Problem! — We’ve Got You Covered!
Gluten-free? Lactose-intolerant? Vegan? Vegetarian? Allergic to that one random thing? Don’t sweat it — we’ve seen it all, and we’re here for it!
Arabic meals are basically a flavor-packed party with tons of little side dishes, so it’s super easy to pick and choose what works for you (and skip the stuff that doesn’t). Whether you’re dodging dairy, avoiding gluten, or just skipping meat — you won’t go hungry, promise!
Just let us know your dietary needs when booking, especially if you have serious allergies — we’re all about keeping you safe and happy.
Here’s a sneak peek at some Jordanian deliciousness you can probably enjoy:
- Crispy falafel (naturally gluten-free and vegan — win!)
- Creamy dips like hummus, baba ganoush & moutabal
- Hearty beans (hello, foul!)
- Fresh Arabic salads like fattoush and tabbouleh
- Stuffed grape leaves (dolma love!)
- Fluffy rice and grains
- Smoky eggplant dishes
- Tasty local cheeses (if dairy is your thing)
- And yes… desserts that will make your heart (and sweet tooth) sing!
So come hungry, because we’ve got plenty of options to keep your belly happy — no matter what your food vibe is
What if I go for a self-drive tour?
No worries — we’ve got you covered! As soon as you land, one of our friendly reps will be waiting at the airport with your car keys and a local SIM card so you can hop on Google Maps and hit the road with confidence.
Hotel bookings, guided tours, and all your travel docs? You’ll get them straight to your phone — super easy.
And the best part? You’ll have a direct WhatsApp line to our team throughout your trip. We’re always just a message away if you need tips, help, or just want to share how much you’re loving Jordan.
Ready to drive your own adventure? Let’s go!
GROUP TOURS
What if my group tour isn’t confirmed yet and the trip is coming up?
No worries — we work hard to keep cancellations super rare. With Salma Tours, the adventure kicks off with just 2 participants… because even the coolest journeys start as a dynamic duo!
If, by chance, your trip isn’t confirmed yet, we’ll reach out about four weeks before the start date with some cool options: pick new dates, use your credit for a different tour, or if nothing clicks, we’ve got your back with a full refund.
And hey, if your trip isn’t guaranteed yet but you still have more than four weeks to go, just hit us up! We’ll fill you in on how things look and what other plans you can make.
Easy peasy, no stress!
How can I find out if there is space available on a trip?
No worries — as soon as you fill out our contact form, we’ll get right back to you via email with all the details! You’ll find out exactly how many people are already signed up and if there are any spots left just for you.
We want to make sure you feel totally confident before booking, so don’t hesitate to ask us anything. We’re here to help you jump on the adventure that’s perfect for you!
Easy, quick, and hassle-free — that’s how we roll!
Will there be other solo travelers?
Absolutely! Just like most of our trips, around 30% of the group is usually made up of solo travelers. So, you’ll definitely find plenty of fellow adventurers exploring Jordan on their own — perfect for making new friends and sharing amazing experiences!
Traveling solo doesn’t mean going it alone here. With Salma Tours, you’re always part of a friendly, welcoming crew.
Ready to join the fun? We’ve got your back!
Will I have a roommate? Or can I roll solo in my own room?
Great question! If you don’t book the single supplement and there’s another awesome traveler of the same gender on your tour, we’ll pair you up — instant travel buddy, no swiping needed!
But hey, if you’re more of a “me, myself, and I” kind of adventurer and want your own space to kick back, no problem! Just add the single supplement when booking. You’ll find the price listed in the add-ons section of your tour.
So whether you’re all about new friendships or sweet solo vibes — we’ve got you covered!